Pharmaceutical service is a responsible service directly to patients
related to pharmaceutical preparations with the aim of achieving is to improve
patient life quality. Service quality always be complained by patient when get
treatment in the Public Health. Worse service, unfriendly, slow service is a factor
that affects the quality of service. The level of satisfaction is a comparison
function between performance obtained and expectations. When performance is
below expectations, the customer will disappointed and vice versa. This
research to know the correlation the quality of pharmacy services with outpatient
satisfication in the Purwodadi II Public Health.
This research used an analytical observational method with a cross
sectional design with a sample technique using purposive sampling technique.
This data is main data by filling out questionnaires of patients that seeking
treatment in the Purwodadi II Health. The process of data analysis in this study
are 1. Editing 2. Coding 3. Scoring 4. Tabulating.
From the results of this study, it was found that there was a significant
relationship between service quality dimensions of reliability, responsiveness,
assurance, empathy, and tangibels outpatient pharmacy with the level of
satisfaction at Puskesmas Purwodadi II with a p-value of reliability dimension
0.001, responsiveness 0.002, assurance 0.001, empathy 0.000, and tangibels
0.000(p-value